The published CEIOPS General Protocol revises the former "Siena Protocol" and contains provisions for handling cross border complaints.
The procedures and information described in the Protocol constitute minimum requirements.
In the case of Undertakings in difficulty and other emergency situations, the Competent Authorities endeavour to make every best effort to remedy the problems and minimise the negative impact on policyholders and market stability.
The Competent Authorities agree that their collaboration may extend to areas not covered by the Insurance Directives. In these situations the Competent Authorities shall be guided by the principles of the Directives.
In the case of divergent views, the relevant Competent Authorities shall strive to agree on a viable solution; in cases where no such solution can be reached, recourse may be made to the CEIOPS Mediation Mechanism.
The new General Protocol has been adopted by all CEIOPS Members and is immediately effective between them
General Protocol
General Protocol on Collaboration - Annex I: Definitions
General Protocol on Collaboration - Annex II: Certificate of Solvency
General Protocol on Collaboration - Annex III: Agreement-Document I
General Protocol on Collaboration - Annex III: Agreement-Document II
General Protocol on Collaboration - Annex IV: Technical Account
General Protocol on Collaboration - Annex V: Joinder Agreement
General Protocol on Collaboration - Annex VI: Competent Authorities
General Protocol on Collaboration - Annex VII: Subject Index
© CEIOPS
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