The Commission is developing indicators to provide evidence on how markets perform and proposes complaints collection bodies that could adopt a common methodology.
The Commission is developing indicators to provide evidence on how markets in various sectors of the economy perform from a consumer perspective as part of the Consumer Markets Scoreboard.
Currently complaints are classified and reported in a non-homogenous manner. “A common methodology for classifying consumer complaints would improve the ability to identify problems and focus policy”, the Commission states and proposes complaints collection bodies that could adopt a common methodology.
Deadline for consultation is 3 October 2008
Press release
Consultation document
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