“We have this big obligation to the public markets even though we’re a commercial enterprise,” Ali Hackett, newly appointed global head of sales and relationship management at LCH.Clearnet said. “Trust plays highly into that. There are lots of constituents that make up the market place, including the banks, intermediaries, and end users,” she said. “It’s critically important to really know your customer, and to create a very deep understanding of what customers need in the market. That requires an infrastructure for capturing who the clients are, what they’re looking for from us and then what our follow up actions are when we work with them. We need to ensure that our systems effectively allow us to capture communications and respond.”
Suneel Bakhshi, CEO of LCH.Clearnet Group, said in a statement: “LCH.Clearnet continues to play a critical role within global capital markets and our customer base reflects the international nature of our business. I am therefore delighted to welcome Ali Hackett to the Group. Her experience, expertise and deep knowledge of our industry will further strengthen our global management team. In her new role, she will be integral to ensuring that we maintain a harmonized approach in our relationships with customers as we continue to grow our business and services around the world.”
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