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The results of this year’s survey build upon the past three annual surveys, and show that:
Regulation and innovation remain the two primary drivers of industry change
Innovation through technology is now seen as being far more important to long-term industry structure than regulatory drivers
There are much stronger opinions about the likely future scenarios in the industry, with mobile payments leading to disruptive innovation and new entrants such as Google and Apple
Mobile is now seen as mainstream and the blockchain and cryptocurrencies are the ‘new disruptive kids on the block’
Full results on VocaLink (subscription needed)