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EIOPA examined existing practices to identify ideas for improving communications, and the Paper highlights the following areas:
• How the welcome or enrolment pack is transmitted to new members;
• The ways in which active and deferred members receive regular information about the status of their individual pension entitlements;
• Whether there are any retirement planning tools made available to members;
• How ad hoc information on changes directly affecting pension scheme members is being communicated;
• How to inform scheme members about their options when they change job, including for pension transfers;
• Once the point of retirement is drawing closer, whether, and how, scheme members should be informed about the options available.
The consultation period will end on 22 March 2016.