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As we enter European Cybersecurity Month, the French Banking Federation (FBF) reveals the results of its second study into perceptions and behaviour in relation to cybersecurity¹ in France.
While nearly nine out of 10 French people consider their banking data to be sensitive, they take fewer precautions against cyber-risks. Yet more than half of French people say they have experienced an attempted bank data scam. It is more essential than ever to remember the right behaviour to adopt.
In order to increase vigilance in the face of fraud attempts, and in addition to the frequent information disseminated to customers by their banks, the FBF is relaunching its “Never give out this data” awareness campaign in the print press and via the internet.
The French are aware of the sensitive nature of their banking data…
Among all their personal data, the French consider their banking data to be most sensitive (87%), ahead of their ID card numbers, for example (77%). They are therefore logically reluctant to share this data: 64% do not communicate it physically and 84% do not communicate it remotely (via the internet, email, telephone or text message). The French are worried about possible attacks on their personal data: 85% fear identity theft, 85% fear attacks on their bank data and 81% fear scams on the internet and social media, such as mirror sites and fake promotions.
… but are not sufficiently vigilant in their digital practices
Generally speaking, the French appear rather cautious about attempted scams, although there is a relaxation of behaviour in terms of cybersecurity. For instance:
Risk behaviour when faced with attempted scams
The study shows that the French are aware of the existence of different types of online scams, such as phishing (87%), fake bank advisor fraud (82%), romance fraud (80%), ransomware (79%) and loan fraud (70%). But only half of them know exactly what it involves.
How to protect yourself when confronted with scam attempts is far less well known. When confronted by a suspicious message by email, internet or text message, for instance, 49% of French people read it. 24% say they respond positively when they receive a call from their bank advisor inviting them to carry out transactions remotely, 20% click a link in an email or text message from their bank and 16% click a suspicious advert on social media.
Bank data fraud: the right responses
Half of French people say they have experienced an attempted bank data scam (52%). Exposure is more frequent among young people, with the figure reaching 63% among 18-24 year olds. When they are suspicious about a contact request from their bank, whether in the form of a text message, an email or a telephone call, the majority of French people indicate that they first contact their bank advisor (67%)....
more at FBF