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CEA notes that any new EU initiative on collective redress systems should be based on evidence that it will address a clearly identified consumer detriment and must be a proportionate response to the problem identified. Responding to the consultation on collective redress benchmarks, CEA strongly supports the use of alternative dispute resolution systems and out-of-court mechanisms to resolving disputes between insurers and customers.
CEA also notes that any collective redress schemes that are developed, supported by the Commission’s benchmarks, do not result in a disincentive for business to use insurance as a mechanism to protect their interests.
CEA paper on collective redress